Terms

Part A: Using OneTo1 · Part B: Terms for coaches

Part A: Using OneTo1

A1. Who we are

OneTo1 (oneto1.co.uk) is run by Pete Old, trading as PCO Holdings, 17 Cheddington Road, Bournemouth BH9 3NB. You can contact us through our contact page. By using the site you accept these terms.

A2. What OneTo1 is, and isn't

OneTo1 is a directory that helps parents and carers find coaches for their children, and adults find coaches for themselves, and puts them in touch. We don't provide coaching ourselves. Coaches are independent: they aren't our employees or agents.

Any booking you make is an agreement between you and the coach. We aren't part of it, and we aren't responsible for a coach's services, prices, availability, quality, or anything that happens between you and them. Please check coaches carefully, and agree prices, times and terms with them directly before you book.

A3. Information on the site

Coaches write their own listings, including descriptions, photos and prices. We don't check every detail and can't promise it's accurate, complete or up to date. Guide prices are set by coaches and are not quotes.

Ratings come from the coach's page on sites such as Google or Trustpilot. Where a rating is shown on a coach's page, we have checked that it matched their review page at the time. Ratings can change after we check them, so follow the link to read the reviews yourself.

A4. Our checks

Where a profile shows that we have checked a DBS certificate or a qualification, it means we saw the evidence at the time. It isn't a guarantee of a coach's conduct, fitness or ability, and things can change after we check. You are responsible for deciding whether a coach is suitable for you or your child. Read what our checks cover.

A5. Enquiries

When you send an enquiry, we pass your name, email, who the coaching is for (and, for a child, their age band) and your message to that coach, so they can reply to you directly. Please don't include a child's name or other personal details in your message. Only send genuine enquiries: no spam, abuse, or anything unlawful. How we handle your details is explained in our privacy policy.

A6. Reporting a concern

If you're worried about a coach, tell us and we'll look into it. If a child is in immediate danger, call 999. You can also contact the NSPCC helpline or your local authority's children's services.

A7. Using the site fairly

Please don't misuse the site. That includes copying or scraping listings in bulk, collecting coaches' details for marketing, trying to get into accounts or parts of the site you shouldn't, interfering with how it works, or using it for anything unlawful. We can block access to anyone who does.

A8. Our responsibility to you

We work to keep the site available and accurate, but we provide it as it is and can't promise it will always be available or free from errors.

We aren't responsible for losses caused by a coach, or for losses that weren't foreseeable when you used the site. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. If you're using the site as a consumer, nothing here affects your legal rights.

A9. Other websites

Listings link to coaches' own websites, social media and review pages. We don't control those sites and aren't responsible for them.

A10. Changes to these terms

We may update these terms from time to time. The version on this page, with the date at the top, is the one that applies.

Part B: Terms for coaches

These apply when you list on OneTo1, in addition to Part A. They form the agreement between you and us.

B1. Who can list

Listings are for coaches and coaching businesses. By signing up, you confirm you're acting for your business (including as a self-employed coach), and that you're entitled to agree to these terms on its behalf. Because you're signing up as a business, consumer cancellation rights, such as the 14-day cooling-off period, don't apply.

B2. Plans and prices

• Monthly: £20 a month, rolling, until you cancel.
• Annual: £120 a year (£10 a month), paid up front, renewing yearly until you cancel.

PCO Holdings is not VAT registered, so these prices are the full amount you pay.

Each plan covers one listing in one category. The annual plan also includes a priority position in your category and a Featured badge on your listing. For another listing, including appearing in another category, you need another plan. You can manage all your listings from one login.

Spotlight. Spotlight is an optional extra that shows one listing as a large card at the top of its category in its area, for a calendar month (UK time). It costs £100 per month. If you book the current month on or after the 16th, that month costs £50. There is one Spotlight place per category, per area, per month, booked first come, first served, up to 12 months ahead, and paid in full when you book. To book Spotlight, your listing must have an active plan. Spotlight doesn't change your position in the normal list below it.

If your plan ends for any reason, your Spotlight ends at the same time, and any Spotlight months you've booked that haven't finished, including the rest of the current month, are forfeited. While you have Spotlight months booked, you can't change that listing's category or move it to another area; contact us if you need to.

B3. Payment

Payments are taken automatically by our payment provider, Stripe, at the start of each month or year until you cancel. If a payment fails, Stripe will try again over the following days and your listing stays live while it does. If the payment still can't be taken, your listing is hidden until your subscription is active again.

B4. Changing plan and cancelling

You can switch plans, update your card, download invoices, or cancel at any time from the billing page in your account.

If you cancel, your listing stays live until the end of the period you've already paid for, then comes down. Nothing further is taken after that.

B5. Refunds

We don't give refunds for the rest of a month or year once it has started, including on the annual plan, or if you cancel part way through. This includes Spotlight months, which aren't refunded once booked, including if they're forfeited because your plan ends. The only exception is if we end your listing without you having broken these terms (see B11), when we refund the unused part of the period you've paid for and any Spotlight months that haven't started.

B6. Price changes

If we change our prices, we'll email you at least 30 days before the new price applies. It takes effect from your next renewal after that notice, and you can cancel before then if you don't want to continue.

B7. Safeguarding and checks

• You must hold the checks the law requires for the coaching you do, and follow safe practice when working with children.
• The DBS and qualification details you give us must be your own, accurate and current. Tell us straight away if your DBS status changes.
• You must not use OneTo1 to contact children directly. Enquiries about children come from parents and carers, and you should reply to them.

B8. Your listing

You're responsible for everything in your listing. It must be accurate, honest and lawful. In particular:

• you must only upload photos and text you own or have permission to use, including a parent's or carer's permission for any photo of a child
• prices must be a fair guide to what you actually charge
• the rating and review count you enter must match your linked review page, and you must not use fake or paid-for reviews
• your listing must not be misleading, offensive, discriminatory, or promote anything unlawful
• the highlights you choose must be true of your coaching
• any offer you post must be genuine, and you must honour it for anyone who enquires through OneTo1 while it is shown. We may remove an offer that breaks these terms

You keep ownership of your content. You give us permission to display it on OneTo1, and to use it to promote OneTo1 (for example, showing your listing in our own marketing), for as long as you're listed and a reasonable time afterwards to update any marketing that features it.

B9. Areas and categories

Your area is set automatically from your postcode, and you're listed in the area you're based in. Your page shows a map of your postcode district, not your address. If you coach in other areas as well, contact us: extra areas are added at our discretion. You choose your category, and can change it at any time, except while you have Spotlight months booked (see B2).

B10. Enquiries and your clients' personal data

When someone sends you an enquiry, you receive their name, email address, who the coaching is for (and, for a child, their age band) and their message. From that point you're responsible for their personal data under UK data protection law. You must use it only to respond to their enquiry and provide the coaching they ask about, keep it secure, and not add them to marketing lists or pass their details on without their permission.

We can't promise any particular number of views, enquiries or bookings.

B11. Pausing or removing a listing

We can pause or remove a listing, or remove particular photos or text, if we reasonably believe it breaks these terms, is misleading, has been the subject of genuine complaints, or if a safeguarding concern is raised. Where it's practical and safe, we'll tell you why and give you a chance to put it right. If we pause a listing for a breach, your subscription continues until you cancel or we end it.

We can end your listing and your subscription:

• immediately, if you seriously or repeatedly break these terms, if the details you gave us are false, or if we have a serious safeguarding concern, in which case no refund is due
• for any other reason, by giving you 30 days' notice by email, in which case we'll refund the unused part of any period you've paid for

B12. Our responsibility to your business

We don't guarantee that the site will always be available, or that you'll receive any particular level of views, enquiries or bookings. We aren't responsible for loss of profit, loss of business, or indirect losses. Our total responsibility to you in any 12-month period is limited to the fees you've paid us in that period. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

B13. Changes to these terms

If we make a significant change to Part B, we'll email you at least 30 days before it takes effect. If you don't agree with the change, you can cancel before it applies.

B14. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.